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  1. TCIA Administration
  2. TADMIN-1780

Identify and deploy a new helpdesk ticket submission system for internal testing. See Description for details

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    • Resolution: Unresolved
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    • 20260921-20261004, 20261005-20261018

      • Identify and deploy a new helpdesk ticket submission system for internal testing.  
      • This system should support end user inquiries and replace Service Desk (not curation communication)
      • It should have reporting features that allow us to see how long tickets remain in particular statuses.  The status list should reflect common statuses for both helpdesk and the AG proposal + submission process.

            skestes Scott Estes
            DwayneDobbins Roosevelt Dwayne Dobbins
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